Let’s Talk About Backorders … With Your Customers

In the premium appliance industry, we probably would all agree that “backorder” should be added to the list of overused business words from 2020 – along with, say, “WFH,” “pivot,” and “unprecedented.” In the past, your process probably involved a member of your sales...

Articles On Creating A Great Customer Experience

Making the Most of Live Chat

Making the Most of Live Chat

Those chat icons on the side of websites have become pretty common. They pop up on some of the websites you visit asking if you need additional help. But do they really help improve your customer service or do people find them annoying?  The truth is that live...

read more
Begin With The End In Mind

Begin With The End In Mind

The sale is complete. Delivery and installation are done, and you called to follow-up, making sure the customer was satisfied with their new appliances. So that's it, right? Until they need their next kitchen appliance ... at least that's what you hope.  But you...

read more
Customer Experience: Preparing Your Future

Customer Experience: Preparing Your Future

Businesses that focus on customer experience (CX) find unique ways to meet the needs of their customers. Customer experience goes beyond customer service and encompasses the whole journey for the customer. Now it’s time to take action. Once you understand your...

read more
An Elevated Holiday Shopping Customer Experience

An Elevated Holiday Shopping Customer Experience

Holidays are approaching, and shoppers are ready to make purchases. You need to be on your A-Game and be prepared to give your customers a great shopping experience, whether that’s online or in a brick and mortar retail store. It’s not all about holiday deals, for...

read more
Customer Experience – Capturing the Sale

Customer Experience – Capturing the Sale

Customer service is something you have worked hard to develop in your business. You have become an expert at responding to customer’s needs in a timely and appropriate manner. You have hired and trained the people who interact with your customers, and they do a great...

read more
Making the Most of Live Chat

Making the Most of Live Chat

Those chat icons on the side of websites have become pretty common. They pop up on some of the websites you visit asking if you need additional help. But do they really help improve your customer service or do people find them annoying?  The truth is that live...

read more
Begin With The End In Mind

Begin With The End In Mind

The sale is complete. Delivery and installation are done, and you called to follow-up, making sure the customer was satisfied with their new appliances. So that's it, right? Until they need their next kitchen appliance ... at least that's what you hope.  But you...

read more
Customer Experience: Preparing Your Future

Customer Experience: Preparing Your Future

Businesses that focus on customer experience (CX) find unique ways to meet the needs of their customers. Customer experience goes beyond customer service and encompasses the whole journey for the customer. Now it’s time to take action. Once you understand your...

read more
An Elevated Holiday Shopping Customer Experience

An Elevated Holiday Shopping Customer Experience

Holidays are approaching, and shoppers are ready to make purchases. You need to be on your A-Game and be prepared to give your customers a great shopping experience, whether that’s online or in a brick and mortar retail store. It’s not all about holiday deals, for...

read more
Customer Experience – Capturing the Sale

Customer Experience – Capturing the Sale

Customer service is something you have worked hard to develop in your business. You have become an expert at responding to customer’s needs in a timely and appropriate manner. You have hired and trained the people who interact with your customers, and they do a great...

read more