customer service

Working Smarter and Staying Ahead: Know Your Customers

Working Smarter and Staying Ahead: Know Your Customers

Whether your store has been around for decades or just a few years, your customers are changing. At the bare minimum, they are getting older and their buying habits and needs change as they age. But you have also felt the rapid changes in technology, in your products,...

read more
Customer Experience – Capturing the Sale

Customer Experience – Capturing the Sale

Customer service is something you have worked hard to develop in your business. You have become an expert at responding to customer’s needs in a timely and appropriate manner. You have hired and trained the people who interact with your customers, and they do a great...

read more