customer experience

Begin With The End In Mind

Begin With The End In Mind

The sale is complete. Delivery and installation are done, and you called to follow-up, making sure the customer was satisfied with their new appliances. So that's it, right? Until they need their next kitchen appliance ... at least that's what you hope.  But you...

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Aligning Marketing Strategies with Business Goals

Aligning Marketing Strategies with Business Goals

You have goals for your business related to income, sales, and revenue. You also have goals for your marketing in terms of clicks, likes, and traffic to your store or on your website. But the real question is: Are your marketing strategies working in tandem with your...

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