The thought of implementing a CX strategy might seem daunting. But it doesn’t have to be. Adopting a strategy simply means that you are prioritizing how a customer feels when they interact with you.
It’s no secret that the holiday season brings peak sales to businesses spanning many markets, but is your company really getting the most profit possible during this time of the year? With major lifestyle shifts and the overwhelming popularity of online shopping and...
Imagine this: A customer calls your business and leaves a message (along with their name and phone number) about how helpful your sales team was, how much they are enjoying the product they purchased from you, and that they've already told 5 friends to shop at your...
No one would argue that the availability of the internet almost anywhere at any time has caused huge shifts in how consumers behave. Most notably is the difference between online shopping and shopping in a store. Retail stores struggle to compete with online stores,...
Facebook has gotten rid of its 5-star review system and switched to Recommendations. We've seen glimpses of this pending change in recent months, as Facebook promoted the Recommendations feature to users seeking input from their Facebook universe on everything from...
Every day people are giving reviews of your products. Some reviews are formal ratings, and some are informal shout-outs on social media. When you get negative reviews, you need to have a plan and support to be able to address them. But many can also be positive....