Every day people are giving reviews of your products. Some reviews are formal ratings, and some are informal shout-outs on social media. When you get negative reviews, you need to have a plan and support to be able to address them. But many can also be positive....
You’ve heard the saying “What you don't know won't hurt you” or maybe "What you don't know may hurt you." But whichever version you prefer, when it comes to the world of online reviews, "What you ignore may kill you." Our clients fight the same battle most small...
If you have customers, you have negative reviews. If your company is on social media, you get negative feedback. No one is perfect, but the difference between those who reject negative reviews and those who handle them well can mean the difference between a positive...